About MOXI 

We specialise in marketing and PR (but not limited to) consultancy, strategy, planning, social media, content creation and influencer/talent management. The exact scope of work that will be carried out under our service packages will vary from client to client, and will always be agreed to in a written contract before a project begins.

You can learn more about MOXI and the team behind it here. 

Using Our Website

By using our website, you agree to use our cookies policy, as seen here. You must not misuse, copy or distribute any content without permission.

All content on this site (unless stated otherwise) is owned by us and protected by intellectual property laws.

Services & Scope

All services are delivered based on the agreed proposal, package or contract. Any additional work outside of the agreed scope may require a separate quote.

We reserve the right to refuse or end services if communication becomes inappropriate, abusive or unprofessional.

Payments

Payment terms (including deposits and instalments, if applicable) will be clearly outlined in your contractual agreement, and must be accepted before work begins. 

So we don’t bore you too much - further details about our payment policy can be found in your onboarding package (relevant only to accepted clients), or can be sent to you before a project commences upon your request.

Timelines

Project timelines vary depending on the service package that you have chosen, and will be confirmed during onboarding. We also rely on timely communication, feedback and asset delivery (where relevant) from the client to run our service smoothly.

Delays in communication may impact the delivery of campaigns, assets collaborations and end-of-contract/launch day dates depending on your package, service or project.

Client Responsibility

To keep projects running smoothly, clients should agree to:

• Provide accurate information and assets when requested

• Respond to feedback requests within agreed timeframes

• Respect boundaries and agreed communication channels

• Determine expectations, dates and deadlines before work starts

Intellectual Property

Once full payment has been received, ownership of the final approved work transfers to the client, unless otherwise agreed in writing. We retain the right to showcase completed work in our portfolio, on our website and on our social media accounts for promotional purposes. You can find out more about your rights to ownership in your offboarding package. 

Results Disclaimer

Due to the nature of our creative services, refunds are not offered once a project has commenced. If a project is paused or cancelled, any work completed up to that point remains payable. You possess the right to ask for and obtain any work we have completed up until this point, whether it be complete or not.

Limitation of Liability

We are not liable for indirect, incidental or consequential losses arising from the use of our services or website.

Our total liability will never exceed the amount paid for the services provided.

Privacy

Any personal data shared with us is handled in line with our Privacy Policy.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.​​​​

Updates To These Terms

We may update these Terms from time to time. The most current version will always be available on our website and will be dated for your information. ​